Hospitality &Leisure

Improving standards across the board

Many hospitality businesses suffer low productivity, high turnover of staff and skills shortages – but there are hundreds of courses available to suit the hospitality and leisure sector. Training your people with additional vital practical skills means improved motivation, leadership, communication and teamwork and raises standards across the board, so boosting the profitability of your business.

Train to Gain
Apprenticeships
Skills Pledge
Case Studies

Train to Gain

Helps improve productivity and competitiveness by ensuring that employees have the right skills to do the best job
A business skills adviser provides impartial, independent advice on training and carries out an analysis of the skills required to maximise your company’s potential
The adviser also identifies the right training and the best provider to meet your specific business priorities
Training may be part or fully funded by the Learning and Skills Council

Courses

NVQs

Professional Cookery Levels 2 & 3
Customer Service Levels 2 & 3

What to do next

Call us on 0845 6300 204 or contact us online to book a free, no-obligation assessment with an expert business skills adviser - and prepare to move your business forward.

Apprenticeships

Employers benefit from Apprenticeships by gaining committed, qualified, loyal staff who have learned their skills within the business
Apprenticeships are high quality work-based training programmes for individuals who want to develop their future prospects and career
They encompass on-the-job experience, provide nationally recognised qualifications and skills, and allow the apprentice to earn while they learn

Apprentices must be 16 years of age or older and, depending on which sector the Apprenticeship is in, there are three levels of training available:
Apprenticeship – equivalent to five good GCSE passes
Advanced Apprenticeship – equivalent to two A-level passes
Higher Apprenticeship – equivalent to studying for NVQ Level 4

Apprenticeships Available

Professional Cookery Levels 2 & 3
Customer Service Levels 2 & 3

Skills Pledge

The Skills Pledge is a voluntary public commitment to drive your business forward by training your employees
Employees are supported in developing their basic skills and working towards relevant, valuable qualifications
The purpose is to ensure that all staff are skilled, competent and able to contribute fully to your business success
It is open to all employers of all sizes in the private, public and voluntary sectors

Case Studies

Making room for improvement leads to suite success

The five-star hotel group Radisson Edwardian discovered that training up existing staff is an effective way to improve customer offerings and business efficiency.

The challenge

Finding a consolidated approach to develop the skills of over 2,000 staff based in 11 different London locations – without disrupting excellence in day-to-day business.

The solution

Train to Gain put Radisson Edwardian in touch with a large business specialist who provided extensive advice and action planning to ensure staff at all their locations have access to skills training.

The results

Improved customer service skills within months
Employees with increased expertise and recognised qualifications
Money saved by promoting existing staff rather than recruiting
Ease of managing training from a single source that provides access to the greatest expertise

“Past experiences of providing training have not been easy, but this has been relatively painless. It has been seamless with our internal training schemes.”

Omar Ismail
People Development Director, Radisson Edwardian

Motivated employees ensure first-class service

Compass, the world’s leading foodservice company, needed a new direction to make sure it kept up impressive annual revenues of £1.9 billion – and that depended on the right people having the right skills for the job.

The challenge

Ensuring over 66,000 employees across the UK and Ireland are equipped with the necessary expertise for their roles, alongside encouraging them to complete skills for life qualifications to improve literacy and numeracy.

The solution

Compass launched The Academy: a two-year Apprenticeship where 20 individuals have the opportunity to gain work experience across four business sectors, attend a series of off-the-job training modules and achieve an Apprenticeship at Level 3. Compass works closely with four training providers who deliver assessment, verification and certification.

The results

Filling the skills gap today and creating the leaders of tomorrow by training existing staff
Attracting the highest quality candidates in a competitive market
Retaining the best talent with an engaging workplace programme
Better bottom-line results from improved employee performance

“Every day, I read about reports and surveys telling employers the same thing – that we need to increase and improve the skills of our workforces. In my experience, Apprenticeships are one of the most practical and cost-effective ways to do this.”

Sir Roy Gardner
Chairman, Compass