Business & Service

Train to Gain

• Helps improve productivity and competitiveness by ensuring that employees have the right skills to do the best job
• A business skills adviser provides impartial, independent advice on training and carries out an analysis of the skills required to maximise your company’s potential
• The adviser also identifies the right training and the best provider to meet your specific business priorities
• Training may be part or fully funded by the Learning and Skills Council

 

Courses

NVQs

• Customer Service Level 2 & 3
• Business Administration Levels 2 & 3

 

What to do next

Call us on 0845 6300 204 or contact us online to book a free, no-obligation assessment with an expert business skills adviser - and prepare to move your business forward.

Apprenticeships

• Employers benefit from Apprenticeships by gaining committed, qualified, loyal staff who have learned their skills within the business
• Apprenticeships are high quality work-based training programmes for individuals who want to develop their future prospects and career
• They encompass on-the-job experience, provide nationally recognised qualifications and skills, and allow the apprentice to earn while they learn

Apprentices must be 16 years of age or older and, depending on which sector the Apprenticeship is in, there are three levels of training available:
Apprenticeship – equivalent to five good GCSE passes
Advanced Apprenticeship – equivalent to two A-level passes
Higher Apprenticeship – equivalent to studying for NVQ Level 4

 

Apprenticeships Available

• Customer Service Levels 2 & 3
• Business Administration Levels 2 & 3

Skills Pledge

• The Skills Pledge is a voluntary public commitment to drive your business forward by training your employees
• Employees are supported in developing their basic skills and working towards relevant, valuable qualifications
• The purpose is to ensure that all staff are skilled, competent and able to contribute fully to your business success
• It is open to all employers of all sizes in the private, public and voluntary sectors

Case Studies

Getting great training, on the house

One Stop Estates knows that a good reputation is critical for long-term success in their industry – and the first step to that is resolving customer complaints in the right way.

 

The challenge

Ensuring employees can offer a high-quality service in order to attract, satisfy and retain customers in a highly competitive market.

The solution

The introduction of NVQ Level 2 qualifications in Customer Service, delivered free of
charge through the Train to Gain service.

The results

• Excellent external training, without the cost
• Professional staff who can deal with stressful customer encounters

“Completing the NVQ course has given staff the knowledge and confidence to enhance performance and professionalism at work.”

Chris Byron,
Owner, One Stop Estates

Firm foundations built on skills

Maintaining a reputation for good customer service is a cinch when you invest in the right skills, as builders’ merchant Jewson quickly discovered.

The challenge

Finding a way to remain focused on delivering a high quality and reliable service at a time of huge challenge and uncertainty for the construction industry.

 

The solution

Jewson began recruiting apprentices and set up tailored programmes leading to NVQ Levels 2 or 3 in customer service and business administration.
     

The results

• A training programme that can adapt to the needs of the business
• A distinct boost to the quality of service that teams are equipped to deliver
• Measurable increases in efficiency, productivity and profitability

 

“We’re getting the benefit of highly motivated employees fully engaged in gaining new, up-to-date skills and qualifications, which add value directly to the service we offer our customers.”

Ian McFadyen
Contracts Manager, Jewson