RH Wilkins was established in 1971 and employs a team of experienced craftsmen who produce fine engraving. Their wealth of expertise gives them the resources to
promptly deal with all aspects of hand,machine, computer and seal engraving.
However, there were two skills gaps in this team of excellent craftsmen: sales training and computer software training. Sales is the key to any business’s survival and longevity, and the opportunity for sales training in order to increase the company’s profitability was too good to turn down. The computer software training was a necessity for the business to respond rapidly to artwork requirements and manipulate images to match the clients’ needs.
A Train to Gain skills broker discussed the business needs and skills gaps with Director Emmet Smith and they agreed that training would cover Photoshop, Illustrator, business
management, customer services and sales training, eventually leading to Investors in People and the ISO9000 standard.
“Our skills broker was informative and efficient and went out of his way to research our training requests thoroughly. He found us not only the most cost effective training programmes available but also the best,” said Emmet.
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Manager James Neville was trained in using IT software packages Illustrator and Photoshop, and can now handle work that would previously have been sent elsewhere.
“The computer software training taught James how to use an art-based package so we no longer have to outsource that work, which is beneficial to the business and also good for James’s own development,” said Emmet.
Vonnie Williams did the sales training and customer service course, which also went very well. “The training helped improve our skills for dealing with customers on the phone.
Now replies to enquiries are handled more efficiently,” said Emmet.
“This investment in our staff has allowed us to broaden our remit and given our people the additional skills with which to help the business increase efficiency and productivity.”
The business now plans to progress to Investors in People and the quality standard ISO9000.
“This investment in our staff has
allowed us to broaden our remit
and given our people the
additional skills with which to
help the business increase
efficiency and productivity.” |
